Shipping Policy

Processing Time

All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Origin

We ship all products directly from our warehouse in Hong Kong.

Shipping Destinations

We ship worldwide. If your country is not available at checkout, please contact us at info@velaurea.com and we will assist you.

Estimated Delivery Time

Shipping times may vary depending on your location
United States United Kingdom Canada Australia and most European countries
7 to 15 business days
Other international locations
10 to 21 business days

Please note that these are estimated delivery times. Actual delivery times may vary due to customs delays and other unforeseen circumstances.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number. Please allow 24 to 72 hours for tracking information to update.

Shipping Costs

Shipping costs will be calculated and displayed at checkout based on your location and order total.

Customs Duties and Taxes

International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer and may vary by country. We are not responsible for any customs delays or fees.

Incorrect Shipping Information

If you entered the wrong address during checkout, please email us at info@velaurea.com as soon as possible. If the order has not yet been shipped, we will do our best to update it. We are not responsible for lost packages due to incorrect addresses provided by the customer.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost in transit, please contact us. We will work with the shipping provider to resolve the issue and assist you with a solution.

Questions

If you have any questions about shipping or delivery, please contact our support team at info@velaurea.com